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Our Commitment to You
Below are just a few reasons you can shop with us in confidence:
- Free UPS Ground shipping on all orders over $100.
- We want you to be completely satisfied with every item that you
Purchase online from Auka Enterprises if you are not satisfied
With an item that you have purchased from us, you may return
the item within 15 days (unless otherwise noted during specials)
of the order date for a refund of the purchase price minus the
Outbound freight charge.
- All of the products you see listed on our website are
typically in stock and ready to ship. If for some reason the
Item you ordered is out of stock, we will notify you immediately.
- Orders usually ship within two business days (unless an item is
on pre-order, which is clearly marked)some competitors take
days to ship (to our amazement, one even takes weeks) the
products you ordered. We, on the other hand, ship your order
within two business days. After your order is shipped, you will have
a tracking number e-mailed to you.
- We respect your privacy. We do not sell our customer information
to any other company. We do not send out junk mails or spam
to our customers. Learn more about our Privacy Policy
- We utilize a Secure Socket Layer (SSL) encryption protocol.
This 128bit SSL certificate, protects customer information such
as credit card numbers during the exchange between your
computer and our server. You'll know the information is protected if
the lock symbol pops into view in the lower right hand corner of
your browser window when checking out. You can also click on the
seal to verify. We are GeoTrust and Trust-Guard secure. We are an
Authorize .net Merchant and PayPal verified. A member of the
Better Business Bureau of Greater Maryland.
- Our goal is to ship out all orders within 2 business days. Your
Order will arrive to your door within 5-7 business days. Items not in
stock are dependent on manufacturer lead times. If you are looking
to have something rush shipped, please contact us for up-to-date
lead times.
- Our toll free number is 1-866-849-0557, and you may call if you
Have any questions. At some of our competitors, you will be
Lucky if you can find a phone number. Our staff is on hand to
Answer questions Monday - Friday 11am - 5pm Eastern Standard
Time. If you call during regular business hours and get our voicemail,
Leave a message and you will have your call returned within 24
Hours in most cases the same day.
- Let us know how we are doing so we can better serve you by submitting
a review.
Go to our homepage and click on Ratepoint.
We use your
reviews to makes changes in the way we do business.
Our mission is to
meet the changing need of our customers
We know you have a lot of places you can place your business
Thanks you for choosing Auka Enterprises
The Auka Enterprises Staff
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